Get safe
Leave the vehicle by the side away from traffic if it's safe to do so, and wait behind a barrier where possible.
Roadside Assistance
Explore roadside support categories and safe request pathways.
Understand what roadside help can cover, how requests and dispatch work, and what charges and handover to expect.
Safety guidance first
Before anything else
Call for help
If anyone is hurt or in danger, call local emergency services first.
Know where you are
Note a road name, junction or landmark. You choose what location to share.
Available assistance categories
Common roadside needs
Eligibility & qualification DEMO
Describe what you need
What happens next
In a live service, your details would only go to a named, verified provider after you agree. In this prototype nothing is sent.
Provider discovery
Providers
No verified roadside assistance providers are published for United Kingdom yet.
We only list providers once their identity, qualifications, service area and terms are verified. We won't show placeholder businesses, ratings or prices.
Choose your region
Pricing transparency
What you might be charged for
No prices are shown until a provider quotes them. DEMO
| Charge | What it covers | Status |
|---|---|---|
| Call-out | Set by the provider or covered by your plan | Quoted by provider |
| Labour on site | Time spent at the vehicle | Quoted by provider |
| Tow distance | Per mile/km beyond any included distance | Conditional |
| Parts or fuel | Only with your approval | Requires consent |
Step by step
How it works
- 1
Safety guidance first
Get to a safe place; call emergency services if anyone is in danger.
- 2
Request
Your request goes to a provider — it isn't dispatched until they accept.
- 3
Provider and dispatch status
Accepted, dispatched and arrived are separate statuses from the provider.
- 4
Charges, handover and support
Charges and coverage are confirmed by the provider and your plan.
Evidence & permissions
What should be recorded
- Request time and what you asked for
- Provider who accepted, and when
- Arrival and work-completed times as reported
- Charges and any coverage applied
- Where the vehicle was taken, if towed
You choose who can see records. Sharing would always be shown before it happens.
Questions
Roadside Assistance FAQs
Get yourself and passengers to a safe place away from traffic. If anyone is in danger, call local emergency services.
No. A request goes to a provider first. Help is only on its way once the provider accepts and marks it as dispatched.
No. Any arrival time is an estimate from the provider and can change with traffic, weather and demand.
It depends on your plan. The provider and your plan confirm what's covered — anything outside it should be shown as a charge before work starts.
No. We never use your device location automatically. You type a road name, junction or landmark and choose what to share.
The record shows where the vehicle was taken. From there you can choose a repairer — see Maintenance & Repair for what to check.