Insurance
Insurance Help
Find answers, identify who owns an issue, and choose a safe next step.

Topics
What do you need help with?
8 answers
Contact your insurer's claims line — the number is on your policy documents or certificate. Report the incident as soon as you can, with the date, location, photos and details of anyone involved. DriverXtra can't make or handle claims.
Your insurer, or the broker who arranged the policy. They handle changes such as a new vehicle, address or driver, renewals and cancellations.
No. No insurance providers are connected in this demonstration, so nothing shown here is a quote. A real price only comes from an insurer or broker after it assesses your details.
Use the insurer's own complaints process first — details are in your policy documents. If it isn't resolved, you may be able to go to an independent ombudsman, where your market has one.
Contact DriverXtra about anything on our website, content or comparison pages. We'll acknowledge your complaint and explain the next steps.
In this demonstration, none — insurance pages don't collect personal data. Where referrals are supported, you'd see exactly what would be shared, and with which named partner, before agreeing.
The provider explains its own process, checks your details and decides whether to offer cover. Nothing is bought until you agree with them directly.
No. Only your insurer or broker can cancel a policy. Check your documents for cancellation rights and any fees.
Issue router
Find the right place to go
1. What happened?

Who handles what
- DriverXtra
- Our website, content and comparison pages
- Insurer / broker
- Quotes, policies, changes, cancellations and claims
- Ombudsman (where available)
- Unresolved complaints about an insurer
